Customer Policies — Shipping, Return, Replacement & Support

Last updated: September 2025
نوٹ: ریٹرن یا کلیم کے لیے ان باکسنگ ویڈیو لازمی ہے۔
Return/Replacement Form WhatsApp Care — 0300 1170484
Policy at a Glance
  • 15-day return or replacement promise
  • Unboxing video is mandatory for any return/claim
  • Pickup from your address for approved claims
  • One-side courier: Rs 300 (customer); other side on us
  • COD refunds: government 4% (2% IT + 2% ST) is non-refundable
  • Refunds issued within 15 working days after inspection
  • Keep original box & all accessories for any claim
Detailed Policies
Shipping Policy
  • Processing: 1–2 business days (orders on weekends/holidays process next business day).
  • Delivery: Typically 2–5 business days across Pakistan; remote areas may take longer.
  • Shipping Cost: Calculated at checkout by weight & destination.
  • Tracking: You’ll receive a link/SMS after dispatch.
  • Damaged on arrival: Contact us immediately with photos/video (preferably unboxing).
Tip: Keep packaging & accessories until you’ve tested the product.
Return Policy
Eligibility (within 15 days of delivery)
  • Change of mind / Not up to expectations: item must be unused & in re-sellable condition with original box & accessories.
  • Wrong / missing item or parts: as shown in your unboxing video.
Mandatory
  • Unboxing video from the moment you open the parcel (without it, damage/DOA claims cannot be accepted).
How to start
Costs & Deductions
  • Courier: one-side Rs 300 (customer); other side on us.
  • COD refunds: courier withholds 4% (2% Income Tax + 2% Sales Tax) for the government — this is non-refundable.
Example (COD refund): Rs 10,000 − Rs 300 (pickup) − Rs 400 (4% tax) = Rs 9,300 refunded.
Example (Prepaid refund): Rs 10,000 − Rs 300 (pickup) = Rs 9,700 refunded.
Timeline
  • Refunds: within 15 working days after we receive & verify the item.
Condition mismatch rule: If received condition differs from your unboxing video (used/missing parts/misuse/not re-sellable), the claim is rejected and the item is returned; standard courier charges apply.
Replacement Policy
Eligibility (within 15 days of delivery)
  • Manufacturing defect / Dead on Arrival: visible in your unboxing video.
  • Wrong item/color/model: as shown in your unboxing video.
Process
  • Start via the Return/Replacement Form or WhatsApp Care with your Order ID + videos.
  • We arrange pickup & swap: you pay one-side Rs 300; we cover the other side.
  • Hand over the original item (box & accessories) at pickup; replacement arrives in the swap.
  • Evaluation rule: If our team rejects due to misuse, missing parts, or no valid unboxing video, no replacement is issued; item is returned (standard courier charges apply).
Example (Replacement): Order Rs 8,000 → You pay Rs 300 (your side) → We cover the other side → No other deduction for approved replacement.
Customer Support Policy
Contact Channels
What to share for fastest help
  • Order ID, Full Name, Phone Number
  • Unboxing video and (if needed) issue video
  • Clear description of the problem
Fair Use & Fraud
  • Afridi Imports may decline claims that don’t meet policy or show misuse/fraud.
  • Our decision is final on return/refund/replacement matters; rejected claims cannot be pursued legally.
FAQs
1) How long will delivery take?

Usually 2–5 business days across Pakistan. Remote areas may take longer.

2) Do I need an unboxing video?

Yes. For any return/claim, the unboxing video is mandatory (damage/DOA claims aren’t accepted without it).

3) How do I start a return or replacement?

Use our Return/Replacement Form, or message WhatsApp Care with your Order ID and videos.

4) Who pays courier charges on returns/replacements?

We cover one side; you cover one side (Rs 300).

5) How are COD refunds calculated?

Refund = Order Amount − Rs 300 (pickup) − 4% govt taxes (courier-withheld). Example: Rs 10,000 − 300 − 400 = Rs 9,300.

6) When will I get my refund?

Within 15 working days after we receive & verify the returned item.

7) Can I return a used product or without accessories?

No. Change-of-mind returns must be unused, in re-sellable condition, with the original box & accessories.

8) What if my replacement request is rejected after evaluation?

If rejected due to misuse, missing parts, or no valid unboxing video, no replacement is issued; the item is returned and standard courier charges apply.

9) My order is late—what should I do?

Message us (WhatsApp preferred). We’ll check with the courier and update you.

10) Can I change my address after placing the order?

Before dispatch: we’ll try to update it. After dispatch: depends on courier policy and may not be possible.