Returns & replacements

Return or replace your order

A 15-day return and replacement promise with doorstep pickup. Fill the short form and our after-sales team will take it from there.

Fill the claim formWhatsApp Care
15 daysFrom the day of delivery
Unboxing videoRequired for every claim
Doorstep pickupRs 300 your side, rest on us
15 working daysRefund after inspection
نوٹ: کسی بھی وارنٹی، ریٹرن یا ریپلیسمنٹ کے لیے براہ کرم پارسل کھولتے وقت ایک مختصر ویڈیو ضرور بنائیں۔ اس کے بغیر کوئی کلیم قبول نہیں ہوگا۔
Last updated: October 2026

Before you start

  • Unboxing video from the moment you opened the parcel
  • Issue video if there is a functional problem
  • Original box and all accessories (manuals, cables, freebies)
  • Product in clean, re-sellable condition
  • Your Order ID, name and phone number

How it works

  1. Submit the form below

    Name, mobile, Order ID and what you need. Takes under a minute.

  2. We WhatsApp you for videos

    Our Complaints & after-sales team asks for your unboxing video and issue video, then reviews the claim against this policy.

  3. Approval and doorstep pickup

    We confirm approval and arrange pickup from your address. You pay one side of courier (Rs 300), the other side is on us.

  4. Replacement swap or refund

    Replacement is handed over at pickup. Refunds are issued within 15 working days after inspection.

Prefer chat? Send your Order ID, name, phone number, unboxing video and a short note to WhatsApp Care (0326-8462776).

Return / Replace your order

The number you ordered with, so we can find your order fast.

On your confirmation SMS/email and the parcel label.

After you submit, our Complaints & after-sales team will WhatsApp you (9am to 6pm) to collect your unboxing and issue videos.

Track your claim

Already sent a request? Enter your claim number and the mobile number you used.

Status updates the moment our team moves your claim forward.

Policy details

1Our customer-first promise

We offer a 15-day return or replacement on your purchase. You do not need to visit any courier office. If your claim is eligible, we arrange pickup from your address and then process a replacement or a refund as you prefer. Our goal is to keep this easy, fair and stress-free for you.

2What is covered
Eligibility
  • 15-day window from delivery
  • Not up to expectations: must be unused and in re-sellable condition, with unboxing video
  • Manufacturing defect or dead on arrival, visible in the unboxing video
  • Wrong or missing item or parts, as shown in the unboxing video
Note: the unboxing video confirms the condition at parcel opening and helps validate the claim.
3What is not covered
  • No unboxing video: claim cannot be accepted
  • Burning, misuse or wrong usage: over-voltage, water ingress, drops, rough use, unauthorized repair
  • Cosmetic wear and tear like small scratches, dents or colour fade
  • Missing packaging or accessories
  • Requests after 15 days of delivery
4Replacement: how it works
Doorstep swap
  • Eligibility: follow the rules above (video proof, packaging, accessories)
  • Pickup and swap: one-side courier Rs 300 by customer, other side on us
  • Collection: Rs 300 collected with the replacement delivery or as advised by support
  • At pickup: hand over the item with box and accessories. The new item is delivered during the swap
  • Evaluation rule: if the replacement is rejected due to misuse, missing parts or no valid unboxing video, no replacement will be issued. The item is returned (standard courier charges apply)
Example: approved replacement
Order totalRs 8,000
Your side of courier− Rs 300
Our side of courierOn us
Other deductionsNone
5Return and refund: how it works
From pickup to payout
  • Eligibility: follow the rules (video proof, complete packaging, re-sellable condition for change of mind)
  • Pickup: we arrange pickup, please pack safely
  • Inspection: we check against your unboxing video and policy
  • Refund method: original payment method or preferred wallet
  • Courier share: one-side courier Rs 300 on customer, one side on us
Condition mismatch rule: if the received condition differs from your unboxing video (used, missing parts, misuse or not re-sellable), the claim is rejected and the item is sent back. Standard courier charges apply.
Important for COD orders: couriers deduct 4% (2% Income Tax + 2% Sales Tax) on COD. This is not refundable.
6Costs and deductions: examples

Pickup charges: we cover one side, you cover one side. Your share is Rs 300 for an approved return or replacement.

Government taxes on COD refunds: 4% on COD is already deducted by the courier for the government and cannot be refunded.

Example A: COD refund
Order amountRs 10,000
Pickup charge− Rs 300
Govt tax 4%− Rs 400
You receiveRs 9,300
Example B: prepaid refund
Order amountRs 10,000
Pickup charge− Rs 300
You receiveRs 9,700
7Processing time
  • Refunds: issued within 15 working days after we receive and verify the item
  • Replacements: dispatched after approval and pickup arrangement
8Fraud and misuse disclaimer

To protect customers and our business, Afridi Imports reserves the right to reject any claim if it does not comply with policy, if misleading information is provided, or if misuse or intentional damage is suspected.

By placing an order, you agree that Afridi Imports’ decision will be final in all return, refund and replacement matters. Rejected claims cannot be challenged in court or via legal proceedings.

Contact and support

Complaints & after-sales · WhatsApp0326-84627769am to 6pm · returns and claims Logistics & delivery0300-11704849am to 6pm · delivery and tracking Sales0339-77700089am to 9pm · orders and products

Email sales@imports.pk · 1, Warp Tower, Canal Ave, Dalazak Road, Peshawar

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