Before initiating a return or replacement, please read our Return, Replacement & Refund Policy carefully.
Return and Refund Policy:
- 15-Day No-Questions-Asked Return Warranty: If you are not satisfied with your purchase, you can initiate a return within 15 days of receipt. Contact our support at 0300-1170484 for a free pickup from your address.
- Refund Processing: Once we receive the returned item and confirm it is undamaged and unused, a refund will be issued to your original payment method or any preferred wallet account within 15 working days.
- Video Proof for Returns: To initiate a return, send us a video demonstrating the issue along with the unboxing video. This helps us quickly assess the situation and process your request.
Replacement Policy:
- 15-Day Replacement Warranty: If your product is defective or not as described, request a replacement within 15 days of delivery. Contact us at 0300-1170484 for a prompt dispatch of the replacement. The defective item will be picked up when the new one is delivered.
- Condition for Replacement: The product must be in its original condition with no additional damage.
- Video Proof for Replacements: Send a video showing the product's issue along with the unboxing video to facilitate the replacement process.