Frequently asked questions
Straight answers about ordering, delivery, returns, replacements and refunds at Afridi Imports. 24 questions, searchable.
Orders & Payments2 questions
Can I cancel or edit my order after placing it?
Before dispatch: contact us quickly (WhatsApp preferred) and we will try to cancel or edit the details.
After dispatch: changes depend on courier policies and may not be possible.
Which payment methods are available?
We support Cash on Delivery across Pakistan and prepaid options (card, bank or wallet) where available. Your checkout page shows the options for your order.
Shipping & Delivery5 questions
How long does delivery take?
Typically 2–5 business days across Pakistan. Remote areas may take longer.
How much is the shipping cost?
Calculated at checkout based on weight, volume and destination.
Can I change my delivery address after ordering?
Before dispatch: message us and we will try to update it.
After dispatch: depends on courier policy and may not be possible.
Do you ship internationally?
Currently we ship within Pakistan only.
Can I open the parcel before paying the rider?
Couriers generally do not allow open-parcel checks at handover (see our Open Parcel Policy for the exceptions). Please pay and record an unboxing video at home from the moment you open the parcel. This video is required for any claim.
Returns6 questions
What is your return window?
15 days from the date of delivery.
How do I start a return?
Open our Return/Replacement Form and submit your details. Our team will then request your unboxing and issue videos. Or message WhatsApp Care (0326-8462776).
Who pays the courier charges for a return?
We cover one side. You pay one side (Rs 300).
When will I receive my refund?
Within 15 working days after we receive and verify the item.
What condition is required for a return?
Change-of-mind returns must be unused, in re-sellable condition, and include the original box and all accessories.
Is an unboxing video mandatory for returns and claims?
Yes. It is required for damage, dead-on-arrival, wrong or missing item claims. Without it, such claims cannot be accepted.
Replacements3 questions
When can I request a replacement instead of a refund?
Within 15 days for manufacturing defects or dead-on-arrival units, or a wrong or missing item, as evidenced in your unboxing video.
How does the replacement process work?
Start via the form or WhatsApp. We arrange pickup and swap. You pay one side (Rs 300), the other side is on us. Hand over the item with box and accessories at pickup. The new unit is delivered during the swap.
What if my replacement request is rejected after evaluation?
If rejected due to misuse, missing parts, or no valid unboxing video, no replacement is issued. The item is returned and standard courier charges apply.
Product & Warranty2 questions
What types of damage are not covered under claims?
Burning, misuse or wrong usage (over-voltage, water ingress, accidental drops, rough use, unauthorized repairs) and cosmetic wear and tear are not covered.
Do I need to keep the box and accessories?
Yes. Original packaging, manuals and all accessories are required for valid claims.
Tracking & Support2 questions
How do I track my order?
You will receive a tracking SMS or link after dispatch. For a delivery update, call or WhatsApp our Logistics team on 0300-1170484 (9am to 6pm).
How can I contact customer support?
Email: sales@imports.pk
Address: 1, Warp Tower, Canal Ave, Dalazak Road, Peshawar
COD & Refunds2 questions
How are COD refunds calculated (what is the 4% deduction)?
For COD orders, couriers deduct 4% (2% Income Tax + 2% Sales Tax) for the government. This is non-refundable.
How are prepaid refunds calculated?
No 4% COD tax applies on prepaid orders.
Other Questions2 questions
My delivery is late. What should I do?
Message our Logistics team on WhatsApp: 0300-1170484. We will check with the courier and update you quickly.
What if a claim is flagged for misuse or fraud?
Afridi Imports may reject claims that do not meet policy or show misuse or fraud. Our decision is final on return, refund and replacement matters. Rejected claims cannot be challenged legally.
Still need help?
Our Complaints & after-sales team replies on WhatsApp, 9am to 6pm, every day.