FAQs — Afridi Imports

Before dispatch: Contact us quickly (WhatsApp preferred) and we’ll try to cancel or edit details.

After dispatch: Changes depend on courier policies and may not be possible.

We support Cash on Delivery in Pakistan and prepaid options (e.g., card/bank/wallet) where available. Your checkout page shows the options for your order.

Typically 2–5 business days across Pakistan (remote areas may take longer).

Calculated at checkout based on weight/volume and destination.

Before dispatch: message us; we’ll try to update.

After dispatch: depends on courier policy and may not be possible.

Currently we ship within Pakistan only.

Couriers generally do not allow open-parcel checks at handover. Please pay and record an unboxing video at home from the moment you open the parcel — this video is required for any claim.

15 days from the date of delivery.

Open our Return/Replacement Form and submit details (our team will then request your unboxing/issue videos). Or message WhatsApp Care.

We cover one side; customer pays one side (Rs 300).

Within 15 working days after we receive and verify the item.

Change-of-mind returns must be unused, in re-sellable condition, and include the original box & all accessories.

Yes. It’s required for damage/DOA or wrong/missing item claims. Without it, such claims cannot be accepted.

Within 15 days for manufacturing defects/DOA or wrong/missing item — as evidenced in your unboxing video.

Start via the form or WhatsApp. We arrange pickup & swap. You pay one side Rs 300; the other side is on us. Hand over the item (box & accessories) at pickup; the new unit is delivered during the swap.

If rejected due to misuse, missing parts, or no valid unboxing video, no replacement is issued; the item is returned and standard courier charges apply.

Burning/misuse/wrong usage (over-voltage, water ingress, accidental drops, rough use, unauthorized repairs) and cosmetic wear & tear are not covered.

Yes. Original packaging, manuals, and all accessories are required for valid claims.

You’ll receive a tracking SMS/link after dispatch. You can also use our Track Order page.

• WhatsApp Care: 0300-1170484
• Sales: 0300-7117178
• Email: sales@imports.pk
• Address: 1, Warp Tower, Canal Ave, Dalazak Road, Peshawar

For COD orders, couriers deduct 4% (2% Income Tax + 2% Sales Tax) for the government — this is non-refundable. Refund example: Rs 10,000 − Rs 300 (pickup) − Rs 400 (4%) = Rs 9,300.

Refund example: Rs 10,000 − Rs 300 (pickup) = Rs 9,700. No 4% COD tax applies.

Message us on WhatsApp; we’ll check with the courier and update you quickly.

Afridi Imports may reject claims that don’t meet policy or show misuse/fraud. Our decision is final on return/refund/replacement matters; rejected claims cannot be challenged legally.