Shipping, Return, Refund, and Replacement Policy
Last Updated: January 2024
Welcome to Afridi Imports,
Thank you for choosing Afridi Imports for your home appliance needs. Our policies are designed to ensure a smooth transaction and enhance your shopping experience.
Shipping Policy:
- Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
- Delivery: We aim to deliver products within 2-5 business days across Pakistan. Delays may occur due to logistical challenges or unforeseen circumstances.
- Shipping Costs: Costs vary based on product weight and delivery location, calculated at checkout.
Common Shipping Problems and Solutions:
- Delayed Delivery: If your order hasn’t arrived within the expected timeframe, please contact us. We will investigate and update you on your shipment’s status.
- Damaged Goods: If you receive a damaged product, please contact us immediately. Photographic evidence is required to process an exchange or refund.
Return and Refund Policy:
- 15-Day No-Questions-Asked Return Warranty: If you are not satisfied with your purchase, you can initiate a return within 15 days of receipt. Contact our support at 0300-1170484 for a free pickup from your address.
- Refund Processing: Once we receive the returned item and confirm it is undamaged and unused, a refund will be issued to your original payment method or any preferred wallet account within 15 working days.
- Video Proof for Returns: To initiate a return, send us a video demonstrating the issue along with the unboxing video. This helps us quickly assess the situation and process your request.
Replacement Policy:
- 15-Day Replacement Warranty: If your product is defective or not as described, request a replacement within 15 days of delivery. Contact us at 0300-1170484 for a prompt dispatch of the replacement. The defective item will be picked up when the new one is delivered.
- Condition for Replacement: The product must be in its original condition with no additional damage.
- Video Proof for Replacements: Send a video showing the product's issue along with the unboxing video to facilitate the replacement process.
Rights Reserved:
- Afridi Imports reserves the right to reject any return or replacement request if the product does not meet the criteria detailed in our policy or if fraud is suspected.
Contact Us:
For further inquiries or assistance, please reach out to our customer service team:
- Sales Department: 0310-0009020
- Customer Service: 0300-1170484
- Email: sales@imports.pk
- Physical Address: 1, Warp Tower, Canal Ave, Dalazak Road, Peshawar
Your satisfaction is our top priority, and we aim to provide you with the best products and services.