Afridi Imports — 15 Day Return, Refund and Replacement Policy

Last updated: September 2025
نوٹ کسی بھی وارنٹی، ریٹرن یا ریپلیسمنٹ کے لیے براہ کرم پارسل کھولتے وقت ایک مختصر ویڈیو ضرور بنائیں۔ اس کے بغیر کوئی کلیم قبول نہیں ہوگا۔
Fill Claim Form WhatsApp Care — 0300 1170484
Policy at a Glance
  • 15-day return or replacement promise
  • Unboxing video is required for all damage/DOA claims
  • Pickup from your address for approved claims
  • One-side courier is Rs 300 (customer); the other side is on us
  • COD refunds: government 4% is not refundable
  • Keep original box and all accessories for any claim
  • Replacement is subject to evaluation by our team
  • If returned condition doesn’t match the unboxing video, claim is rejected and item is sent back
  • Refunds are issued within 15 working days after inspection
Detailed Policy
1) Our Customer First Promise

We offer a 15-day return or replacement on your purchase. You do not need to visit any courier office. If your claim is eligible, we arrange pickup from your address and then process a replacement or a refund as you prefer. Our goal is to keep this easy, fair, and stress-free for you.

2) What is Covered
Eligibility
  • 15-day window from delivery
  • Not up to expectations — must be unused and in re-sellable condition with unboxing video
  • Manufacturing defect or dead on arrival visible in unboxing video
  • Wrong or missing item or parts as shown in unboxing video
Note the unboxing video confirms the condition at parcel opening and helps validate the claim.
3) What is Not Covered
Limits
  • No unboxing video — claim cannot be accepted
  • Burning/misuse/wrong usage — over-voltage, water ingress, drops, rough use, unauthorized repair
  • Cosmetic wear and tear like small scratches, dents, or color fade
  • Missing packaging or accessories
  • Requests after 15 days of delivery
4) Before You Start — Checklist
Have these ready
  • Unboxing video from the moment you open the parcel
  • Issue video if there is a functional problem
  • Original box and all accessories (manuals, cables, freebies)
  • Product in clean, re-sellable condition
  • Your Order ID, name, and phone number
5) How to File a Claim
Simple steps
  1. Fill the Claim Form — scroll down and fill the Return/Replacement Form (Name, Phone Number, Order ID, Email, Purpose, Message). After submission our team will contact you; then send your Unboxing Video and Issue Video (if any).
  2. Or send on WhatsApp — share Order ID, Name, Phone Number, Unboxing Video, Issue Video, and a short note. WhatsApp Care: 0300 1170484
  3. Review and confirmation — we review against this policy, confirm approval, and guide next steps.
6) Replacement — How it Works
Doorstep swap
  • Eligibility — follow rules above (video proof, packaging, accessories)
  • Pickup and swap — one-side courier Rs 300 by customer; other side on us
  • Collection — Rs 300 collected with the replacement delivery or as advised by support
  • At pickup — hand over item with box and accessories; new item is delivered during swap
  • Evaluation rule — if replacement is rejected due to misuse, missing parts, or no valid unboxing video, no replacement will be issued; item returned (standard courier charges apply)
Example — Order total Rs 8,000; you pay Rs 300 for your side; we cover the other side; no other deduction on an approved replacement.
7) Return and Refund — How it Works
From pickup to payout
  • Eligibility — follow rules (video proof, complete packaging, re-sellable condition for change of mind)
  • Pickup — we arrange pickup; please pack safely
  • Inspection — we check against your unboxing video and policy
  • Refund method — original payment method or preferred wallet
  • Courier share — one-side courier Rs 300 on customer; one side on us
Condition mismatch rule — if received condition differs from your unboxing video (used, missing parts, misuse, or not re-sellable), the claim is rejected and item is sent back (standard courier charges apply).
Important for COD orders — couriers deduct 4% (2% Income Tax + 2% Sales Tax) on COD; this is not refundable.
8) Costs and Deductions — Examples
Money matters

Pickup charges — we cover one side; you cover one side; your share is Rs 300 for approved return or replacement.

Government taxes on COD refunds — 4% on COD is already deducted by the courier for the government and cannot be refunded.

Example A — COD refund — Order Rs 10,000 − Rs 300 pickup charge − Rs 400 (4%) govt tax = You receive Rs 9,300.
Example B — Prepaid refund — Order Rs 10,000 − Rs 300 pickup charge; no COD tax = You receive Rs 9,700.
9) Processing Time
  • Refunds — issued within 15 working days after we receive and verify the item
  • Replacements — dispatched after approval and pickup arrangement
10) Fraud and Misuse Disclaimer

To protect customers and our business, Afridi Imports reserves the right to reject any claim if it does not comply with policy, if misleading information is provided, or if misuse/intentional damage is suspected.

By placing an order, you agree that Afridi Imports’ decision will be final in all return, refund, and replacement matters. Rejected claims cannot be challenged in court or via legal proceedings.

Contact and Support

Return / Replace Your Order

After submission, our team will contact you to collect your unboxing and issue videos.